The Chick-fil-A restaurant sign seen from the drive-thru in Houston, Texas, July 5, 2022. Chick-fil-A has maintained its status as America’s favorite restaurant for eight consecutive years, according to an annual survey produced by the American Customer Satisfaction Index (ACSI). (Photo by Brandon Bell/Getty Images)
The COVID-19 pandemic has brought many permanent changes to our lives, especially when it comes to eating out habits. NPD Group Track trends in the American restaurant industry. Between February 2020 and February 2022, delivery orders increased by 116% and drive-thru orders increased by 20%, according to them.
Drive-thru ordering is becoming the new normal for fast food chains.according to Nations Restaurant News, Chick-fil-A, Jimmy John’s, Checkers, and Rally’s are all more focused on that part of the business. Some of his Chick-fil-A locations are allowing customers to skip the main drive-thru when using the app on the new express lane. Other companies are following suit.
We talked about Taco Bell’s high-tech “Go Mobile” concept, which debuted in Minnesota in June 2022. It’s called Taco Bell Defy, and the goal is to serve drive-thru customers within two minutes of her. crushed Additional chains with big drive-thru ideas have been reported, including Shake Shack, Chipotle, and Sweet Greens. If these trends continue, don’t be surprised if the future of fast food is a drive-thru-only experience.