houston – Southwest Airlines customers and staff are having a rough holiday season, and judging by the messages left on social media, that’s an incredibly understatement.
With delays and cancellations following a devastating winter storm and its effects, those affected by conditions in the Southwest have limited options and a lot of frustration. And there are people who can help. The person trying to reassure people about their luggage, or the ticket counter employee handing out coffee to weary travelers.
Take a look at the social media posts showing delays, cancellations, and different experiences in the nightmare of the Southwest.
if you’re flying ＃Southwestgood luck 👏🏼 I waited in line for 2 hours and was able to walk away with a full refund and a $300 flight voucher, so it could have been worse.
Bless the Southwest employees. Some said the earliest they could rebook flights was not until the 30th. pic.twitter.com/kSDkZEXouZ
— Allie Martin (@AllieMartin8) December 26, 2022
Keep in mind that not everyone can afford a rental car or hotel room, especially for multiple nights. Some people can barely afford a plane ticket. ＃Southwest
— Brandon Richard (@BrandonLRichard) December 27, 2022
I really hope we can do a class action lawsuit ＃Southwest…this lost luggage and carelessness should make them spit out some money
— Gaudes, Leah (@gambeaux) December 26, 2022
after us ＃Southwest My return flight was canceled and I didn’t want to drive 2 hours to the airport and stand in a long line, so I might be flying in a few days. 🙃
Today is our third year of marriage.Her husband calls it a ‘romantic anniversary road trip’ pic.twitter.com/DZ3HW9O1HT
— Daniela Rivera (@RiveraDanie) December 27, 2022
It may be heresy, but I also feel a lot of sympathy for facing the front. ＃Southwest Employees from ticket and gate agents to flight attendants to baggage handlers. They didn’t cause this mess, but now they have to deal with it.
and passengers. This is not the end of the crisis.
— Wayne Freedman (@WayneFreedman) December 27, 2022
Remember, Southwest did a great job this weekend, but don’t be mean to your ticket agents. They work and are away from their families.It is not their fault that they are understaffed. #southwest air ＃Southwest #BeKind
— pivot pivot pivot (@itsamoopoint318) December 25, 2022
＃Southwest says it is not subject to the Department of Transportation when canceling. Here’s how they did it in Denver. Neither the voucher nor at least he has a three day flight. No compensation. They knew a few days ago that they were out of staff. pic.twitter.com/xnRddHZg3e
— b (@thelamiam) December 27, 2022
as faithful ＃Southwest It was the YEARS Flyer and Defender. I would like to personally thank you for canceling the flights for my whole family (GROOM included) for MY WEDDING🖕
— Wendy Reichstein (@WendiReichstein) December 27, 2022
*To be used by everyone from tomorrow*
I’m not at my desk today ＃Southwest Due to technical and staffing issues, I am sleeping on the airport floor. According to their website, I should be back in the office after December 31st.The airline will send an apology.
— Jackie Barrientes (@JBarrientes_DC) December 27, 2022
＃Southwest Baggage claim is now in BNA (Nashville)… Wow.
This is so bad. They had announced that if your bag wasn’t here they couldn’t go look for it and would start charging the costs incurred by the cancellation 😬 pic.twitter.com/924yDQS3xX
– Sky! (@Rahlyx) December 27, 2022
＃Southwest Nightmare: All flights departing San Diego tonight have been cancelled.An announcement over the intercom says the airline is “frozen and unable to assist with rebooking.” It is said that you will find the bag in the mountains of Some are in tears. @10 news pic.twitter.com/cpUfblhV5t
— Laura Acevedo (@10NewsAcevedo) December 27, 2022
RELATED: Southwest Airlines holiday meltdown brings federal investigation
What was your experience this holiday season with Southwest Airlines? Let us know in the comments.
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