Which car maker has the most recalls? According to a new report in Automotive News (by subscription), as of Dec. 19, the automaker has issued 390 recalls of his, and by 2022 he will affect more than 25 million U.S. vehicles. I was. By Dec. 19, Ford had issued 65 recalls of his 2022 involving more than 8.6 million vehicles. .
Photo credit: Lancaster Subaru
Here are the 12 automakers with the most recalls in 2022
1. Ford Motor
Number of recalls: 65
Vehicles affected: 8,623,965
2. Volkswagen Group of America
Number of recalls: 45
Vehicles affected: 1,040,885
3. Stellantis North America
Number of recalls: 38
Vehicles affected: 3,041,431
4. General Motors
Number of recalls: 30
Vehicles affected: 3,260,051
5. Mercedes-Benz USA
Number of recalls: 29
Vehicles affected: 969,634
6. Kia America
Number of recalls: 24
Vehicles affected: 1,458,962
7. Hyundai Motor America
Number of recalls: 21
Vehicles affected: 1,451,248
Number of recalls: 20
Vehicles affected: 3,769,581
9. BMW in North America
Number of recalls: 19
Vehicles affected: 1,000,455
Photo credit: Don Miller Subaru West
How many Subaru recalls will there be in 2022?
In 2022, Subaru of America will have seven recalls affecting 520,280 vehicles. Subaru also implemented a recall of the 2023 Subaru Solterra manufactured in Japan by Toyota Motor Corporation, affecting 2,600 EVs.
What about Subaru customer service?
You can get the best car, but poor service can ruin your new car experience. Last year, Subaru climbed from 10th to 7th in the overall customer satisfaction ranking of mainstream brands.
2022 JD Power Customer Service Index Survey
Based on a 1,000-point scale, the average customer service satisfaction score for mainstream brands in the 2022 JD Power Customer Service Index study was 848. Shows. Subaru of America retailers scored 852 points in 2022, up from 843 last year. In 2020, Subaru scored 831 points across mainstream brands, and in 2019 Subaru scored his 829 points.
Chris Sutton, vice president of automotive retail at JD Power, said: Citing his JD Power Customer Service Index survey for 2022. “If a customer were to encounter a recall, it would drop to 32% of those customers who said they would definitely repurchase the brand.”
Consumer Reports Credibility Score
In a recent Consumer Reports reliability survey of manufacturers of the most reliable new vehicles, Subaru wins 7 out of 24 car brands in the US market. The overall ranking remains the same, but the overall credibility score decreases.
Toyota takes the lead with a score of 72, alongside Lexus (72), BMW (65), Mazda (65), Honda (62), Audi (60), Subaru (59), Acura (57) and Kia. increase. (54), Lincoln (54). In last year’s survey Subaru put him seventh overall, but in reliability he scored 66 points.
According to the updated CR report, the 2023 Subaru Crosstrek subcompact SUV scored the highest possible score of 80 for “above average” reliability. The 2023 Forester Compact SUV is next with 75 points. Impreza (56 units), Outback (51 units) and Legacy (50 units) also boast above average reliability. Ascent (44) has the lowest score, but is up significantly from his 18 points last year. CR didn’t have the scores for the 2022 WRX and 2023 BRZ sportscars.
With seven recalls in 2022, Subaru is well behind the major automakers with the most recalls. Subaru also sells fewer cars than Ford, Stellatis, and General Motors, but not as well as Hyundai, Kia, Volkswagen, and Tesla.
Recently, Subaru announced that it is stepping up its quality control. In the announcement, Subaru stated that it will put into practice the concept of “quality first” and “strengthen organizational efforts and systems.” The company’s quality assurance department headcount will increase by 50% over the next three years.
Subaru to spend $1.4 million on overall quality improvements by 2025
The new “final vehicle inspection” facility is expected to be operational by March 2023. Subaru did not disclose where the new facility is being built. We have organized the North American quality team “FAST” (Fast Action & Solution Team) to quickly respond to quality problems and detect defect trends at an early stage through AI analysis.
To answer the question, are the 2023 Subaru Crosstrek, Outback, Forester, Ascent and other new models reliable? , Subaru accounts for nearly 70% of global sales. This is a good indicator that Subaru has improved in quality and reliability.
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Denis Flierl has been in the automotive industry for over 30 years working with all major car brands in consulting roles. He is a certified member of his Rocky Mountain Automotive Press. Check out his report on Subaru where he covers all models of the Japanese automaker. You can find more stories on the Torque News Subaru page. Follow Dennis on Facebook. twitterand Instagram.
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Photo credit: Main image Michael’s Subaru